Shipping methods

We have a wide variety of options for shipping. Our standard shipping on the Peninsula is Seur 24-48h. We can deliver to practically anywhere in the world. To see the cost of your shipping, select the products you wish to purchase and continue with the purchase process. In the second-to-last step, you will see all the information regarding shipping. It is quick and easy!

Shipping cost

  • Peninsular Spain, Balearic Islands and Portugal: Free Shipping
  • Canary Islands, Ceuta and Melilla: €10
  • Europe: €10
  • Rest of the world: €40

If there are derived customs fees, these will be covered by the customer.

Estimated delivery periods

The orders will be prepared on working days.
It is important to include your mobile phone number in the delivery details to confirm the delivery.

The delivery periods are:

  • Spain - 1 to 2 working days.
  • Europe - Under 7 working days.
  • Rest of the world - Under 15 working days.

Exchanges:

Our objective is your complete satisfaction.

You can request a change in size or model in a period of 14 days from receipt of the order.

The process to be followed is:

Peninsular Spain, Balearic Islands and Portugal: FREE

Just send us an email at pedidos@atelierphilippa.comincluding your order number and the model and size you need for the exchange.

We will confirm, through this same email address, the date that a courier will visit your address to carry out the exchange at no cost.

It is important to correctly prepare the package (box and product) so that it reaches our warehouse in perfect conditions. You can reuse the packaging it arrived in, or any other packaging.

The Canary Islands will be subject to the exchange policy for other areas. (Continue reading)

Other areas and countries:

Remember to protect the box with the original protective paper that the package was wrapped in or with a different type of wrapping.

Once packaged, simply send the package to the following address:

ATELIER PHILIPPA
c/ Francisco Silvela, 14 local
28028 Madrid. (SPAIN)
Teléf.: 0034 655 35 41 86

There are two ways of sending us your exchange:

  • You can send the package through your own courier. Once we receive it, we will notify you by email and the new order will be sent.
  • If you decide to use our courier, this will be deducted from the total refunded. Send us an email at pedidos@atelierphilippa.com indicating the address for collection, your order number and the model and size you need for the exchange. We will respond with our best shipping price and the date that the courier can attend.

Returns

Returns are also completely free in Peninsular Spain, the Balearic Islands and Portugal.

Send an email to pedidos@atelierphilippa.com with your order number, the product you want to return, and the address where we must collect the package. You can help us to improve by indicating the reason for the return.

We will respond in a maximum period of 1-2 working days to confirm the collection and to let you know the steps to be followed.

The free exchange and returns service includes a visit from the courier and, in certain cases, a second visit. If both are unsuccessful, the service is automatically canceled by the transport company.

Remember that both the product and the original packaging must be in perfect conditions.

The refund will be processed through the same method of payment used to purchase.

Other areas and countries

The shipping costs will be covered by the customer.

The customer must send the package to the following address:

ATELIER PHILIPPA
c/ Francisco Silvela, 14 local
28028 Madrid. (SPAIN)
Teléf.: 0034 655 35 41 86

There are two ways to send us your return:

  • You can send the package through your own courier. Once we receive the package, we will notify you by email and the amount will be refunded through the same method used for payment.
  • We will send a courier to the address indicated by you for collection of the package through an email to pedidos@atelierphilippa.com. The refund of the amount will be through the same payment method you used once the package has been received.

International fees derived from the transfer will be covered by the beneficiary.